FAQ

1. What countries do you ship to?

We proudly offer worldwide shipping. Enjoy free shipping on orders over €200.​

2. How long will it take to receive my order?

Orders are typically processed within 1-3 business days. Delivery times vary based on your location:​

    • Greece: 1-3 business days​

    • Europe: 3-7 business days​

    • International: 7-14 business days

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3. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

All transactions are processed securely to protect your information.​

4. How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number.

You can use this number to monitor your shipment's progress.​

5. What is your return policy?

We want you to love your COYA purchase. If you're not completely satisfied, you can return your item within 14 days of receipt.

Please note that sale items are final and not eligible for return. For more details, visit our Returns & Exchanges page.​

6. How do I initiate a return or exchange?

To start a return or exchange, please contact us at hello@coya-official.com with your order number and the reason for the return.

We'll guide you through the process.

For international exchanges, we recommend returning the item and placing a new order for the desired size or style.​

7. How should I care for my COYA garments?

Each COYA piece is crafted with care. We recommend checking the care label inside your garment for specific instructions to ensure its longevity.​

8. Do you offer gift cards?

Yes, we offer gift cards in various denominations. They make the perfect gift for any occasion.

You can purchase them directly on our website.​

9. How can I contact COYA customer service?

We're here to assist you! You can reach us via:​

Our customer service hours are Monday to Friday,

10 am to 6 pm EET.​

10. How do I determine the right size?

We provide a detailed Size Guide to help you find the perfect fit.

If you have specific questions, feel free to contact us for personalized assistance.